These terms explain how orders placed on casablancatarim.com are prepared, handed to the carrier and delivered.
- Shipping cost
- Free on all orders
- Dispatch
- 1–3 business days after payment approval
- Carrier
- HepsiJet, Yurtiçi Kargo or PTT Kargo
- Delivery area
- Throughout Türkiye
Delivery area and address
Orders are shipped to the delivery address in Türkiye given at checkout. Please enter the address, recipient name and phone number accurately; if a delivery problem arises because of missing or incorrect details, we contact the buyer by phone or email.
Preparation and dispatch time
Orders whose payment has been approved are prepared and handed to the carrier within 1–3 business days. Business days exclude Saturdays, Sundays and public holidays. If a delay is expected because of stock levels, extreme weather or peak demand, the buyer is informed promptly. In every case delivery takes place within the 30-day legal limit from the order date.
Carrier and tracking
Depending on the delivery address, parcels are shipped with HepsiJet, Yurtiçi Kargo or PTT Kargo. Once the order is dispatched, the tracking number is sent by email or SMS and the parcel can be tracked on the carrier's website. The carrier's transit time may vary by region.
Shipping cost
Shipping is free on all orders within Türkiye. No additional delivery charge is requested from the buyer.
Checking the parcel on delivery
The seller bears the risk of loss or damage until the product is delivered to the buyer or to a person at the buyer's address. We recommend checking the outer packaging on receipt. If a parcel is crushed, wet, leaking or opened, ask the courier to issue a damage report and notify us the same day at info@casablancatarim.com or on WhatsApp with photos. A damaged or missing item is replaced free of charge or refunded. This recommendation does not limit the consumer's statutory rights.
Undeliverable parcels
If the recipient is not available, the carrier leaves a notice and holds the parcel at its branch for its standard period. If an uncollected parcel is returned to us, we contact the buyer and, as the buyer prefers, either reship the order or refund the payment.
Invoice
An invoice is issued in the buyer's name for every order and is sent with the product or electronically.
Cancellation and returns
Order cancellation, the right of withdrawal, the return process and refunds are explained in detail on the Cancellation, Returns and Refunds page.
Seller details
- Seller
- Yılmaz Kıraç
- Brand
- Casablanca Tarım
- Business activity
- Manufacture and trade of fertilisers and agrochemicals · NACE 46.85.05
- Trade registration
- Antalya Registry of Tradesmen and Craftsmen · Registry No. 297268
- Head office
- Bağlık Mah. Gödene Cad. No:181 Phodopolis Evleri/14, Kumluca / Antalya, Türkiye
- Branch
- Gökyazı Mah. Mustafa Masatlı Cad. No:15/A, Demre / Antalya, Türkiye
- Phone / WhatsApp
- +90 543 731 81 82
- Website
- casablancatarim.com
Last updated: 1 October 2026